Professional Scrum Master I (PSM I)Scrum Master StancesHard
A Development Team is struggling with consistently meeting their Sprint Goals. The Scrum Master observes that the team frequently overcommits during Sprint Planning and then gets distracted by urgent 'firefighting' requests from outside the Scrum Team. What is the most appropriate Scrum Master stance to initially address this situation?
- AMentor, by advising the team on time management techniques and prioritization.
- BCoach, by helping the team improve their forecasting and commitment abilities.
- CServant Leader, by working to shield the team from external distractions and urgent requests.
- DTeacher, by explaining the importance of Sprint Goals and protecting the Sprint.
Show answer & explanationAnswer & explanation
Correct answer: C. Servant Leader, by working to shield the team from external distractions and urgent requests.
The Scrum Master as a Servant Leader actively serves the Scrum Team by removing obstacles and protecting them from external interference, allowing them to focus on the Sprint Goal. While other stances might follow, the immediate need is to create a safe space for the team to focus.
Why the other options are wrong
- A. Mentoring is individual guidance; protecting the Sprint is a collective need and a responsibility of the Scrum Master.
- B. Coaching can improve forecasting, but it won't stop external interruptions that derail the Sprint.
- D. Teaching is valuable, but the immediate problem is external interference, not just lack of understanding.
Scrum Master as Servant Leader
The Scrum Master serves the Scrum Team and the larger organization by protecting the team, removing impediments, and fostering an environment conducive to agility.
- Focuses on the needs of the team.
- Protects the team from external interference.
- Removes obstacles for team progress.
Memory trick: A SERVANT LEADER 'SHIELDS' the team, enabling them to flourish.