Professional Scrum Master I (PSM I)Scrum Master StancesMedium
During a Sprint Review, stakeholders consistently provide feedback that is vague, contradictory, or focuses on new requests rather than the Increment presented. This makes it difficult for the Product Owner to gather actionable insights and for the Development Team to understand what to build next. What is the most suitable Scrum Master stance?
- AImpediment Remover, by limiting which stakeholders can attend the Sprint Review to reduce conflicting input.
- BFacilitator, by structuring the Sprint Review to guide discussion, clarify feedback, and keep it focused on the Increment.
- CTeacher, by educating stakeholders on how to provide effective feedback and the purpose of the Sprint Review.
- DCoach, by guiding the Product Owner on techniques to elicit clearer feedback from stakeholders.
Show answer & explanationAnswer & explanation
Correct answer: B. Facilitator, by structuring the Sprint Review to guide discussion, clarify feedback, and keep it focused on the Increment.
The issue is inconsistent and unfocused feedback during a specific event. The Scrum Master's role as a Facilitator is to ensure Scrum events are productive, well-understood, and achieve their purpose by guiding the flow of discussion and interaction.
Why the other options are wrong
- A. Limiting attendance is an extreme measure and goes against the transparency and inspection principles of Scrum.
- C. Teaching stakeholders is valuable, but immediate improvement in the event requires active guidance and structure.
- D. Coaching the PO is useful for their long-term skills, but the Scrum Master's direct intervention in the event's structure is immediately needed.
Scrum Master as Facilitator
The Scrum Master ensures Scrum events are productive and kept within timeboxes, helping the team and stakeholders collaborate effectively.
- Guides discussions and decision-making.
- Ensures clear communication.
- Promotes productive interactions.
Memory trick: A FACILITATOR is like a 'TRAFFIC COP' for conversations, keeping things moving smoothly.