California Life-Only & Accident and Health AgentCalifornia Law - GeneralEasy
An insurance agent licensed in California has received a written complaint from a policyholder regarding a claim settlement. According to California Insurance Code, within how many business days must the agent acknowledge receipt of this complaint?
- A15 business days
- B30 calendar days
- C5 business days
- D10 business days
Show answer & explanationAnswer & explanation
Correct answer: D. 10 business days
California Insurance Code requires agents to acknowledge receipt of a written complaint within 10 business days. This ensures prompt attention to policyholder concerns.
Why the other options are wrong
- A. This is the timeframe for providing a substantive response, not initial acknowledgment.
- B. This timeframe is for a substantive response, and is in calendar days, not business days.
- C. This timeframe is incorrect for acknowledging complaints.
Complaint Acknowledgment
The requirement for California-licensed agents to formally confirm receipt of a policyholder's written complaint within a specified timeframe.
- Applies to written complaints only.
- Ensures prompt communication with policyholders.
- Distinct from the requirement for a substantive response.
Memory trick: Complaints need a Quick Reply, 10 Days to Say 'Got It'.