Microsoft 365 Endpoint AdministratorDeploy Windows client (25-30%)Medium
A user's Windows 11 device is experiencing persistent performance issues and frequent application crashes that began after a recent software installation. The user wants to revert the system to a previous working state without losing their personal documents, photos, and other files. Which recovery option should be recommended?
- AFresh Start
- BSystem Restore Point
- CReset this PC (Remove everything)
- DReinstall Windows using installation media
Show answer & explanationAnswer & explanation
Correct answer: B. System Restore Point
A System Restore Point reverts system files, installed applications, and drivers to a previous state while keeping personal files intact. This is ideal for addressing issues caused by recent software installations without data loss.
Why the other options are wrong
- A. Fresh Start reinstalls Windows, removes most apps, and keeps personal files, but it's more aggressive than System Restore and removes more applications.
- C. Reset this PC (Remove everything) deletes all personal files and applications.
- D. Reinstalling Windows using installation media is a clean install, which removes all personal files and applications.
System Restore Point
A snapshot of your Windows system files, installed applications, Windows Registry, and system settings at a particular point in time, allowing you to revert your system to that state without affecting personal files.
- Does not affect personal data (documents, pictures).
- Can undo system changes caused by new software or drivers.
- Requires System Protection to be enabled.
Memory trick: System Restore is your time machine for system settings, preserving precious memories (files).