A user reports that their Windows 11 device is failing to boot after a recent driver update. The device displays a 'Recovery' screen. The IT technician needs to quickly revert the system to a previous working state without losing any user data. Which recovery option should the technician choose?

Why the other options are wrong

• A. Restoring from a system image backup would revert the entire drive to a previous state, potentially losing user data created since the backup, which contradicts the requirement.
• B. 'Go back to the previous version of Windows' is for rolling back a feature update (e.g., Windows 11 to Windows 10), not for reverting a driver update issue within the same OS version.
• D. 'Uninstall Updates' specifically targets quality or feature updates. While there's an option to uninstall driver updates, 'System Restore' is a more comprehensive and often quicker solution for reverting system-wide changes that affect boot, specifically designed to roll back to a known good state without impacting user files.