Microsoft 365 Endpoint AdministratorDeploy Windows client (25-30%)Medium
A user's Windows 11 Pro device is experiencing critical system errors and is unable to boot into the operating system. The user reports that they recently installed a new hardware driver. You need to revert the system to a previous working state without losing personal files. Which recovery option should you use?
- ASystem Image Recovery
- BReset this PC (Keep my files)
- CStartup Repair
- DGo back to the previous version of Windows
Show answer & explanationAnswer & explanation
Correct answer: B. Reset this PC (Keep my files)
Reset this PC with the 'Keep my files' option reinstalls Windows 11 while retaining personal data. It removes apps and drivers, which is ideal for resolving issues caused by a recently installed driver, without data loss.
Why the other options are wrong
- A. System Image Recovery restores the entire system from a backup, which might be outdated and would not preserve recent personal files or applications.
- C. Startup Repair attempts to fix common boot problems but does not revert system changes like driver installations.
- D. This option is for reverting to a previous *version* of Windows (e.g., Windows 10), not for fixing system errors within the current OS version.
Reset this PC (Keep my files)
A Windows recovery option that reinstalls the operating system while preserving personal files, but removes installed applications and drivers.
- Reinstalls Windows, resolves system corruption.
- Keeps personal user files.
- Removes installed applications and drivers.
Memory trick: Reset PC: Keep files, fix the problem.