CompTIA A+ Core 1 (220-1201)HardwareMedium
A client notices that their inkjet printer is producing pages with streaks and missing colors, even after replacing the ink cartridges. The technician performs a nozzle check, which confirms several clogged nozzles. Which of the following maintenance steps should the technician perform NEXT to resolve this issue?
- ARefill the ink cartridges
- BReplace the print head
- CUpdate the printer firmware
- DRun the print head cleaning utility
Show answer & explanationAnswer & explanation
Correct answer: D. Run the print head cleaning utility
When an inkjet printer has clogged nozzles, the built-in print head cleaning utility is the first and most common maintenance step to attempt to clear blockages and restore print quality. This utility forces ink through the nozzles to dislodge dried ink.
Why the other options are wrong
- A. The cartridges were already replaced, and refilling them wouldn't address a clog; new ink might not even pass through.
- B. Replacing the print head is an expensive and advanced step, usually reserved after cleaning utilities fail.
- C. Updating printer firmware is for bug fixes or new features, not directly for clearing physical nozzle clogs.
Inkjet Print Head Cleaning
A maintenance procedure on inkjet printers that uses built-in utilities to force ink through nozzles, clearing clogs and improving print quality.
- Resolves streaking and missing colors.
- Utilizes printer's internal mechanism.
- Should be tried before physical cleaning or replacement.
Memory trick: Streaks and clogs? A good cleaning usually logs off the woes.