CompTIA A+ Core 1 (220-1201)HardwareMedium
A client reports that their inkjet printer is producing pages with streaks and missing colors, even after replacing the ink cartridges. What is the most likely cause of this issue?
- AThe paper tray is empty.
- BThe print head is clogged.
- CThe fuser assembly is faulty.
- DThe printer driver is outdated.
Show answer & explanationAnswer & explanation
Correct answer: B. The print head is clogged.
Streaks and missing colors in inkjet printing, especially after cartridge replacement, are classic symptoms of a clogged print head. Inkjet printers have tiny nozzles that can become blocked with dried ink, preventing proper ink delivery.
Why the other options are wrong
- A. An empty paper tray would prevent printing altogether, not cause streaks or missing colors on printed pages.
- C. A fuser assembly is a component of laser printers, not inkjet printers, and its failure would cause toner not to fuse to the paper.
- D. An outdated printer driver might cause formatting issues or connectivity problems, but it's less likely to directly cause physical streaks and missing colors on the page.
Inkjet Print Head Clog
A common issue in inkjet printers where dried ink blocks the tiny nozzles of the print head, leading to poor print quality, streaks, or missing colors.
- Often resolved by running the printer's built-in cleaning cycle.
- Can be prevented by regular printer use.
- Symptoms include streaky prints, blank lines, or incorrect colors.
Memory trick: Inkjet Ink Needs Clear Nozzles.