Florida Cosmetology Licensing ExamChemical ServicesMedium
A cosmetologist is performing a chemical relaxer service. During the application, the client complains of severe burning and itching on the scalp. What is the cosmetologist's IMMEDIATE course of action?
- AApply more protective base cream to the irritated areas.
- BImmediately rinse the relaxer thoroughly with cool water and neutralize.
- CFan the client's scalp to alleviate the burning sensation.
- DContinue processing for a few more minutes to ensure full straightening.
Show answer & explanationAnswer & explanation
Correct answer: B. Immediately rinse the relaxer thoroughly with cool water and neutralize.
Client discomfort like severe burning and itching during a chemical service indicates a negative reaction. The immediate priority is to stop the chemical action to prevent further damage or chemical burns, which is achieved by thoroughly rinsing and neutralizing the relaxer.
Why the other options are wrong
- A. Applying more base cream after the relaxer has been applied and caused irritation will not stop the chemical reaction and may trap the chemical closer to the skin.
- C. Fanning the scalp offers no chemical relief and is ineffective against a chemical burn, only providing temporary, minor physical comfort.
- D. Continuing to process will worsen the chemical burn and could lead to severe scalp damage.
Chemical Reaction Protocol (Immediate)
The critical steps to take immediately when a client experiences adverse reactions (e.g., burning, itching, redness) during a chemical service to prevent further injury.
- Stop chemical action immediately.
- Rinse thoroughly with cool water.
- Neutralize if applicable.
- Assess client and seek medical attention if needed.
Memory trick: React, Rinse, Restore, Refer!