PMI CAPM (Certified Associate in Project Management) Examination Content OutlineQuality Management and Continuous Process ImprovementEasy
A project manager is initiating the quality management process for a complex infrastructure project. One of the first steps involves identifying all relevant quality requirements and standards, and documenting how the project will demonstrate compliance with them. This activity is performed during which quality management process?
- AQuality Control
- BQuality Assurance
- CProcess Analysis
- DQuality Planning
Show answer & explanationAnswer & explanation
Correct answer: D. Quality Planning
Quality Planning is the process of identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance. This is typically one of the earliest activities in quality management.
Why the other options are wrong
- A. Quality Control focuses on monitoring specific project results to determine whether they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance, during execution.
- B. Quality Assurance focuses on auditing the quality requirements and results from quality control measurements to ensure appropriate quality standards and operational definitions are used, after planning.
- C. Process Analysis is a technique used within Quality Assurance or Continuous Improvement to examine processes, not a standalone quality management process.
Quality Planning
The process of identifying quality requirements and/or standards for the project and its deliverables, and documenting how the project will comply.
- Occurs early in the project lifecycle.
- Defines what quality means for the project.
- Determines how quality will be managed and verified.
Memory trick: Plan first, then Assure, Control, and Improve constantly.