NCLEX-PN® ExaminationCoordinated CareMedium
An LPN is assisting with the care of a client who is scheduled for a surgical procedure. The client expresses concern about the cost of the surgery and their ability to pay. What is the MOST appropriate initial action for the LPN to take?
- AInform the client that financial concerns are outside the scope of nursing practice.
- BAssure the client that the hospital will work with them on a payment plan.
- CRefer the client's concern to the hospital's financial counselor or social worker.
- DProvide the client with a list of local financial assistance programs.
Show answer & explanationAnswer & explanation
Correct answer: C. Refer the client's concern to the hospital's financial counselor or social worker.
While LPNs cannot directly resolve financial issues, they play a crucial role in resource management by identifying client needs and making appropriate referrals. The hospital's financial counselor or social worker is the specialist best equipped to discuss payment options, insurance coverage, and potential financial assistance for surgical costs.
Why the other options are wrong
- A. Dismissing the client's concern is unsupportive and unprofessional; the LPN has a responsibility to facilitate access to appropriate resources.
- B. Making promises about payment plans is outside the LPN's scope and may not be accurate.
- D. While helpful, providing a list of programs is less direct than referring to a specialist who can provide personalized guidance and advocacy.
Resource Management: Financial Concerns
The process of identifying and utilizing appropriate resources to address a client's financial needs related to healthcare, ensuring access to care and reducing undue burden.
- Involves connecting clients with financial counselors, social workers, or assistance programs.
- Nurses advocate for clients by recognizing and addressing non-medical barriers to care.
- Aims to alleviate client stress and ensure continuity of necessary treatment.
Memory trick: Money worries? Make a mindful move to the money manager.