Certified Medical Assistant (CMA AAMA)Communication and Legal/EthicalEasy
A medical assistant is discussing a patient's post-operative care instructions. The patient frequently interrupts, changes the subject, and appears distracted. Which of the following non-verbal cues indicates the patient is not fully engaged in the education?
- AMaintaining direct eye contact.
- BLeaning forward and asking clarifying questions.
- CNodding occasionally in agreement.
- DFidgeting, looking around the room, or checking a watch.
Show answer & explanationAnswer & explanation
Correct answer: D. Fidgeting, looking around the room, or checking a watch.
Non-verbal cues such as fidgeting, avoiding eye contact, and looking distracted (e.g., checking a watch) typically indicate a lack of engagement, disinterest, or anxiety, suggesting the patient is not fully absorbing the information.
Why the other options are wrong
- A. Maintaining direct eye contact usually signifies engagement and attention.
- B. Leaning forward and asking questions are strong indicators of active engagement and desire for understanding.
- C. Nodding often indicates understanding or agreement, suggesting engagement.
Non-Verbal Communication
The transmission of messages or signals through a non-verbal platform such as eye contact, gestures, posture, and facial expressions.
- Conveys emotions and attitudes.
- Can supplement or contradict verbal messages.
- Important for assessing patient engagement.
Memory trick: Body Speaks When Words Don't.