Florida Cosmetology Licensing ExamHair ServicesHard
A cosmetologist is performing a chemical hair relaxing service. After applying the relaxer, the client reports a burning sensation on their scalp. What is the immediate and most appropriate action the cosmetologist should take?
- AApply a cool towel to the scalp and wait for the sensation to subside.
- BImmediately rinse the relaxer from the scalp and hair.
- CApply more relaxer to the affected area to dilute it.
- DContinue processing for the recommended time.
Show answer & explanationAnswer & explanation
Correct answer: B. Immediately rinse the relaxer from the scalp and hair.
Any burning sensation during a chemical service indicates a potential chemical burn or irritation and requires immediate action. Rinsing the relaxer thoroughly is crucial to stop the chemical reaction and prevent further damage.
Why the other options are wrong
- A. Applying a cool towel without rinsing the chemical would not stop the burning and could trap the chemical against the scalp.
- C. Applying more relaxer would intensify the chemical reaction and worsen the burn.
- D. Continuing to process would lead to severe chemical burns and hair damage.
Chemical Burn Protocol
The immediate steps to take if a client experiences a burning sensation or signs of a chemical burn during a hair service, primarily involving immediate removal of the chemical.
- Prioritize client safety
- Rinse immediately and thoroughly with cool water
- Neutralize if applicable (e.g., with neutralizing shampoo)
- Assess damage and advise on medical attention if necessary
Memory trick: Burning means 'Rinse Now!', don't delay, or client will pay.