NHA Certified Phlebotomy Technician (CPT)Patient PreparationMedium
A phlebotomy technician observes a patient exhibiting signs of extreme anxiety prior to a blood draw, including rapid breathing and trembling hands. Which of the following communication techniques should the technician use FIRST?
- AProvide a detailed explanation of the entire venipuncture procedure.
- BInform the patient that the procedure will be over quickly.
- CAcknowledge their anxiety and offer simple, calming reassurance.
- DDistract the patient by asking about their weekend plans.
Show answer & explanationAnswer & explanation
Correct answer: C. Acknowledge their anxiety and offer simple, calming reassurance.
Acknowledging a patient's feelings validates their experience and helps build trust. Offering simple, calming reassurance can help de-escalate their anxiety before proceeding with other techniques.
Why the other options are wrong
- A. A detailed explanation might overwhelm an already highly anxious patient; a simpler approach is better initially.
- B. While true, simply stating it will be quick might dismiss their current feelings and not adequately address the anxiety.
- D. Distraction can be useful, but acknowledging the anxiety first is more patient-centered and effective.
Managing Patient Anxiety
Employing communication and environmental strategies to reduce patient fear and stress during medical procedures.
- Acknowledge feelings first.
- Use calm, reassuring tone.
- Offer simple explanations and distractions.
Memory trick: Acknowledge, Reassure, then Proceed with care!