NIC Esthetician Written ExamTreatment ProceduresEasy
A technician is performing a facial on a client with a history of claustrophobia. The client expresses discomfort when the facial mask is applied over her entire face, including her mouth and nostrils. What is the most appropriate action for the technician to take?
- ASuggest a different treatment for future visits and complete the current one as planned.
- BRemove the mask immediately and offer a soothing compress instead.
- CReassure the client that the mask is safe and continue the application.
- DApply the mask to only the forehead, cheeks, and chin, leaving the mouth and nostrils clear.
Show answer & explanationAnswer & explanation
Correct answer: D. Apply the mask to only the forehead, cheeks, and chin, leaving the mouth and nostrils clear.
For a client with claustrophobia, modifying the mask application to leave the mouth and nostrils clear addresses their immediate discomfort while still allowing them to benefit from the mask on other areas, demonstrating client-centered care.
Why the other options are wrong
- A. Suggesting a different treatment for future visits is appropriate, but the immediate concern is addressing the current discomfort during the service.
- B. Removing the mask entirely might be an option if C is not viable, but modifying the application is a better first step to still provide mask benefits.
- C. Continuing the application despite expressed discomfort is unprofessional and disregards client safety/comfort.
Client Discomfort Protocol
A set of guidelines for estheticians when a client expresses discomfort during a treatment, prioritizing client safety, well-being, and communication.
- Immediately acknowledge and validate client's feelings.
- Stop the procedure if necessary or modify it.
- Communicate options and ask for client's preference.
- Adjust treatment to ensure comfort and safety.
Memory trick: Listen, Adapt, Comfort, Care.