Automotive Service Excellence (ASE) A6 Electrical/Electronic SystemsGeneral Electrical/Electronic System DiagnosisMedium

A technician is diagnosing an intermittent issue where a vehicle's power windows occasionally operate slowly or stop midway. After performing a quick voltage drop test across the window motor's power and ground circuits, the technician notes a 1.2V drop on the power side and a 0.5V drop on the ground side when the window is operating. The battery voltage is 12.6V. What do these voltage drop readings indicate?

  1. AThere is excessive resistance in both the power and ground circuits.
  2. BThe window motor is drawing excessive current.
  3. CThe battery is undercharged and needs trickle charging.
  4. DThe window switch is faulty and causing intermittent operation.
Show answer & explanation

Correct answer: A. There is excessive resistance in both the power and ground circuits.

A voltage drop of 1.2V on the power side and 0.5V on the ground side, especially for an accessory circuit like a power window, is excessive. Typical acceptable voltage drops are usually less than 0.2V-0.3V for power and even less for ground (e.g., <0.1V). These high readings clearly indicate excessive resistance in both the power supply wiring/connections and the ground return path, which would restrict current flow and cause the motor to operate slowly or stop. (1.2V + 0.5V = 1.7V lost before the motor).

Why the other options are wrong

  • B. Excessive current draw would cause voltage drops, but the primary indicator from a voltage drop test is resistance. High resistance causes voltage drop and *limits* current, not necessarily indicates excessive draw unless the motor is binding.
  • C. The battery voltage of 12.6V indicates a fully charged battery, so an undercharged battery is not the issue.
  • D. While a faulty switch can cause intermittent operation, the voltage drop test specifically points to resistance in the wiring/connections, not necessarily the switch's internal contacts being the sole cause of the resistance.

Excessive Voltage Drop (Accessory)

Excessive voltage drop in an accessory circuit (e.g., >0.2V on power, >0.1V on ground) indicates high resistance in the wiring or connections, restricting current flow and causing components to operate slowly or fail.

  • Voltage drop measures resistance under load.
  • Common causes: corroded terminals, loose connectors, damaged wires.
  • High drops on both power and ground indicate issues in both paths.

Memory trick: Slow window, high drop, resistance makes the current stop.

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