NCLEX-PN® ExaminationCoordinated CareEasy
An LPN is caring for a client who is scheduled for a surgical procedure. The client expresses concern about the cost of the procedure and potential financial burden. What is the most appropriate action for the LPN?
- AProvide the client with a list of financial assistance programs.
- BAssure the client that their insurance will cover most of the costs.
- CAdvise the client to discuss their financial concerns with the surgeon.
- DRefer the client to the hospital's financial counselor.
Show answer & explanationAnswer & explanation
Correct answer: D. Refer the client to the hospital's financial counselor.
Addressing financial concerns is outside the LPN's scope of practice. The most appropriate action is to refer the client to the hospital's financial counselor, who is an expert in these matters and can provide accurate and comprehensive information.
Why the other options are wrong
- A. While helpful, providing a list of programs is less comprehensive and direct than referring to a dedicated expert.
- B. The LPN cannot guarantee insurance coverage and providing such assurance could be misleading and beyond their scope.
- C. While the surgeon might be aware, financial discussions are typically handled by administrative staff, not clinical providers, and the financial counselor is the most direct and knowledgeable resource.
Resource Management: Financial Concerns
When clients express financial concerns about their care, the LPN's role is to facilitate access to appropriate resources, such as a financial counselor, who can provide expert guidance.
- LPNs do not directly manage client finances or provide financial advice.
- Financial counselors specialize in healthcare costs, insurance, and assistance programs.
- Referral ensures the client receives accurate and comprehensive information.
Memory trick: Money worries mean professional help, not nurse's estimates.