CompTIA Project+ (PK0-005)Basics of IT and GovernanceMedium
A project involves upgrading the core network infrastructure of a medium-sized enterprise. This upgrade will impact all network services, including internet access, internal applications, and VoIP phones. The project manager needs to ensure that all stakeholders are aware of the potential downtime and the exact schedule for the change, and that a rollback plan is in place. Which document is essential for communicating these details and managing the risk associated with this IT change?
- ARisk Register
- BWork Breakdown Structure (WBS)
- CChange Request (CR)
- DProject Charter
Show answer & explanationAnswer & explanation
Correct answer: C. Change Request (CR)
A Change Request (CR) or Change Management Plan is the primary document used to formally propose, track, and manage changes to an IT system or project. It details the proposed change, justification, impact, schedule, and rollback plan, ensuring all stakeholders are informed and risks are managed.
Why the other options are wrong
- A. A Risk Register identifies and tracks project risks, but the CR is the specific document for managing a planned IT change.
- B. A Work Breakdown Structure (WBS) decomposes project deliverables into smaller, manageable components, not for managing IT changes.
- D. A Project Charter authorizes the project and defines high-level objectives, not specific change details.
Change Request (CR)
A formal document used in IT change management to propose, describe, and gain approval for a modification to an IT system, service, or project component. It typically includes details on impact, justification, and rollback plans.
- Initiates the formal change management process.
- Ensures controlled and documented modifications.
- Critical for minimizing risk and communication during IT changes.
Memory trick: Communicate Changes Clearly and Completely.