CNA Certification (Written Exam)Resident Rights and Legal/EthicalMedium
A resident confides in the nurse aide that they are unhappy with the quality of food and the lack of activities at the facility. What is the most appropriate action for the nurse aide to take?
- APrivately complain to other nurse aides about the resident's negativity.
- BAdvise the resident to just get used to it, as changes are unlikely.
- CInform the resident about the facility's grievance procedure and offer to help them voice their concerns.
- DTell the resident that many people complain about the food and activities.
Show answer & explanationAnswer & explanation
Correct answer: C. Inform the resident about the facility's grievance procedure and offer to help them voice their concerns.
Residents have the right to voice grievances without fear of reprisal. The nurse aide should support this right by informing the resident about the proper channels for expressing concerns and offering assistance, demonstrating advocacy.
Why the other options are wrong
- A. Complaining to coworkers is unprofessional and does not address the resident's legitimate concerns.
- B. This is disrespectful and violates the resident's right to voice grievances and seek improvements.
- D. This response dismisses the resident's concerns and does not offer a solution.
Right to Voice Grievances
Residents have the right to voice complaints or concerns about their care, treatment, or facility services without discrimination or reprisal, and to have those grievances addressed promptly.
- Residents can complain without fear.
- Facilities must have a grievance process.
- CNAs advocate by informing residents of their rights.
Memory trick: Grievances are for airing, not for burying.