CompTIA Server+ (SK0-005)TroubleshootingEasy
A technician is installing a new Solid State Drive (SSD) into a server. After physically installing the drive and powering on the server, the SSD is not visible in the operating system's disk management utility or the server's BIOS/UEFI. What is the MOST likely initial step the technician should take to troubleshoot this issue?
- AAttempt to initialize the disk using a third-party utility.
- BReinstall the operating system to force drive detection.
- CCheck the power and data cables for secure connections.
- DUpdate the server's BIOS/UEFI firmware to the latest version.
Show answer & explanationAnswer & explanation
Correct answer: C. Check the power and data cables for secure connections.
When a new drive is not detected by the BIOS/UEFI or the operating system, the most common and fundamental issue is often a loose or disconnected power or data cable. This should always be the first troubleshooting step after a physical installation.
Why the other options are wrong
- A. A third-party utility won't detect a drive that isn't visible at the BIOS/UEFI level due to cabling issues.
- B. Reinstalling the OS is a drastic step and won't help if the BIOS/UEFI itself doesn't see the drive.
- D. Firmware updates are generally for compatibility or bug fixes, not usually for basic detection of a properly connected drive.
New Drive Not Detected
When a newly installed storage device (HDD, SSD) is not recognized by the server's firmware (BIOS/UEFI) or operating system.
- Often due to physical connection issues (cables).
- Could be incorrect BIOS/UEFI settings.
- Less commonly, a faulty drive or motherboard port.
Memory trick: No drive, no show? Check the cables, make it grow!