CompTIA Tech+ (FC0-U71)IT Concepts and TerminologyEasy
A user reports that their new printer is not functioning correctly. The technician asks the user to describe the issue, checks the power and cable connections, and then attempts to print a test page. Which stage of the troubleshooting methodology is the technician currently performing?
- ATest the theory to determine cause.
- BIdentify the problem.
- CVerify full system functionality and implement preventative measures.
- DEstablish a plan of action to resolve the problem and implement the solution.
Show answer & explanationAnswer & explanation
Correct answer: A. Test the theory to determine cause.
After identifying the problem (printer not working) and establishing a theory (e.g., connectivity issue, driver issue), the technician is performing actions like checking connections and printing a test page to test that theory and determine the actual cause.
Why the other options are wrong
- B. Identifying the problem involves gathering initial information from the user, which happened before checking connections.
- C. Verifying functionality and preventative measures are the final steps after a solution has been implemented.
- D. Establishing a plan and implementing a solution comes after testing the theory and confirming the cause.
Troubleshooting Methodology
A systematic approach to diagnosing and resolving technical problems, ensuring efficient and effective solutions.
- Follows a logical sequence of steps.
- Aims to identify root cause and implement lasting solutions.
- Reduces guesswork and wasted effort.
Memory trick: I Can Test My Excellent Solution Periodically.