CompTIA Network+ (N10-009)Network OperationsMedium
Before implementing a new firewall rule in production, a technician must submit a formal request describing the business justification, expected impact, testing plan, and rollback procedure, and obtain approval from a review board. What process is being followed?
- AStandard operating procedure creation
- BConfiguration baseline review
- CAsset management
- DChange management
Show answer & explanationAnswer & explanation
Correct answer: D. Change management
Change management is the formal process of documenting, reviewing, approving, and tracking modifications to production systems, including justification, impact analysis, and rollback plans, to minimize risk of unplanned outages.
Why the other options are wrong
- A. An SOP is a written procedure for routine tasks, not the approval process for a specific change.
- B. A baseline review compares current configs to a known-good state; it doesn't involve approval workflows for new changes.
- C. Asset management tracks inventory and lifecycle of hardware/software, not change approvals.
Change Management
A formal process for proposing, reviewing, approving, and documenting changes to IT systems to reduce risk and maintain accountability.
- Includes change request, impact analysis, and rollback plan
- Requires approval from a change advisory board (CAB) in many orgs
- Reduces unplanned outages caused by unreviewed changes
Memory trick: No change goes live without a chaperone (CAB approval).