CompTIA A+ Core 2 (220-1202)Software TroubleshootingEasy
A client's mobile app freezes and becomes unresponsive every time it is opened, even after the device has been restarted. Which of the following should the technician try NEXT?
- AUpdate the device's carrier settings
- BPerform a factory reset
- CReplace the device battery
- DForce stop the app and clear its cache
Show answer & explanationAnswer & explanation
Correct answer: D. Force stop the app and clear its cache
After a restart fails to fix an unresponsive app, the next least-invasive step is to force stop the app and clear its cache, which often resolves corrupted temporary data without affecting user data or requiring a full reset.
Why the other options are wrong
- A. Carrier settings affect network connectivity, not app responsiveness.
- B. A factory reset is far too drastic and should only be used as a last resort.
- C. Battery replacement is unrelated to a single app freezing.
Mobile App Troubleshooting Order
Mobile app issues should be resolved using the least invasive method first: restart app, force stop, clear cache/data, update, reinstall, and factory reset last.
- Clearing cache removes temporary corrupted files.
- Force stop fully closes a frozen app process.
- Factory reset should be the last resort due to data loss risk.
Memory trick: 'Stop it, Wipe it, then Reinstall it'