California Cosmetology Written ExamSafety and Infection ControlHard
During a chemical relaxer service, a client suddenly develops hives, facial swelling, and difficulty breathing. What is the cosmetologist's immediate best course of action?
- AContinue and finish the chemical process quickly since stopping midway could damage the hair
- BHave the client sit quietly in the waiting area until the swelling resolves on its own
- CImmediately stop the service, remove the product from the client's skin/hair if possible, and call 911 for emergency medical assistance
- DApply an additional layer of neutralizing product to counteract the allergic reaction
Show answer & explanationAnswer & explanation
Correct answer: C. Immediately stop the service, remove the product from the client's skin/hair if possible, and call 911 for emergency medical assistance
Facial swelling and breathing difficulty are signs of a severe allergic reaction (anaphylaxis), a medical emergency. The cosmetologist must stop the service, attempt to remove the causative product, and call 911 immediately rather than delaying care to complete the service or waiting for symptoms to pass.
Why the other options are wrong
- A. Continuing the service risks worsening a life-threatening reaction.
- B. Waiting without medical help is dangerous given breathing difficulty, a sign of anaphylaxis.
- D. Adding more product could increase chemical exposure and worsen the reaction.
Severe Allergic Reaction Protocol
Hives with facial swelling and breathing difficulty indicate anaphylaxis, a medical emergency requiring immediate service stoppage and 911 activation.
- Signs: hives, swelling, trouble breathing
- Stop service and remove product immediately
- Call 911 — do not attempt to treat chemically or wait it out
Memory trick: Swelling + breathing trouble = STOP and call for help now.