AWS Certified Cloud Practitioner (CLF-C02)Billing, Pricing, and SupportHard
A nonprofit organization has minimal AWS usage and relies solely on the free Basic support plan. During a critical outage of their web application hosted on EC2, they attempt to open a technical support case for troubleshooting help. What should they expect?
- AThey cannot open technical support cases; Basic support only includes account and billing support plus limited Trusted Advisor checks
- BThey can open an unlimited number of technical support cases with a 12-hour response guarantee
- CThey can escalate to a Technical Account Manager for urgent issues
- DThey receive one free technical case per month regardless of plan
Show answer & explanationAnswer & explanation
Correct answer: A. They cannot open technical support cases; Basic support only includes account and billing support plus limited Trusted Advisor checks
The Basic support plan (included free with every AWS account) provides access to customer service for account and billing questions, documentation, whitepapers, and a limited set of Trusted Advisor checks, but it does not include technical support cases — those require Developer support or higher.
Why the other options are wrong
- B. Basic support does not include technical case support at all, let alone unlimited cases with SLAs.
- C. Technical Account Managers are exclusive to the Enterprise support tiers, not Basic.
- D. There is no free monthly technical case allowance under Basic support.
Basic Support Plan Limitations
The free Basic support plan included with every AWS account covers account/billing support and limited Trusted Advisor checks, but excludes technical support cases entirely.
- Technical support cases require Developer support or higher.
- Basic support includes 24/7 access to customer service, forums, and documentation.
- All AWS accounts automatically have Basic support by default.
Memory trick: Basic is billing-only; pay more to talk tech.