AWS Certified Cloud Practitioner (CLF-C02)Billing, Pricing, and SupportEasy
A company upgrades from AWS Business Support to a plan that includes a dedicated Concierge team for billing and account assistance, separate from technical troubleshooting. Which AWS Support plan includes this Concierge service?
- ABusiness Support
- BBasic Support
- CEnterprise Support
- DDeveloper Support
Show answer & explanationAnswer & explanation
Correct answer: C. Enterprise Support
The Concierge support team, which handles billing and account inquiries separately from technical support engineers, is a benefit exclusive to Enterprise Support (including Enterprise On-Ramp). Basic, Developer, and Business plans do not include this dedicated service.
Why the other options are wrong
- A. Business Support includes 24/7 technical support but not the Concierge billing team.
- B. Basic Support offers only self-service resources with no dedicated support team.
- D. Developer Support provides email-based technical guidance but no Concierge service.
Concierge Support Team
A dedicated group under AWS Enterprise Support that assists with billing, account, and administrative questions, distinct from technical support engineers.
- Included only with Enterprise Support (and Enterprise On-Ramp)
- Handles billing/account issues, not technical troubleshooting
- Complements the Technical Account Manager (TAM) role
Memory trick: Enterprise = Everything: TAM + Concierge + 15-min SLA