AWS Certified Cloud Practitioner (CLF-C02)Billing, Pricing, and SupportMedium
A global enterprise on the AWS Enterprise Support plan wants a single point of contact who understands their specific architecture and can proactively guide them on cost optimization and operational best practices. Which resource provides this?
- AAWS Trusted Advisor
- BTechnical Account Manager (TAM)
- CAWS Well-Architected Tool
- DAWS Support Concierge
Show answer & explanationAnswer & explanation
Correct answer: B. Technical Account Manager (TAM)
A Technical Account Manager (TAM) is a designated resource included with Enterprise Support who provides proactive, personalized guidance and acts as a single point of contact for architecture and operational reviews. Trusted Advisor and the Well-Architected Tool are automated tools, not dedicated personnel.
Why the other options are wrong
- A. Trusted Advisor is an automated checks tool, not a dedicated human contact.
- C. The Well-Architected Tool is a self-service review tool, not a personal contact.
- D. 'AWS Support Concierge' is not an actual AWS support role.
Technical Account Manager (TAM)
A dedicated Enterprise Support resource who provides proactive guidance, architectural reviews, and acts as a single point of contact.
- Included only in Enterprise Support plan
- Provides proactive operational and cost guidance
- Different from case-based support engineers
Memory trick: TAM = Trusted Advisor for humans